Privacy Policy

Last updated: January 1, 2026

At AlphaOrbit B.V. ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website alphaorbit.top and use our services.

Data We Collect

We collect various types of information to provide and improve our services. The data we collect includes:

Personal Information

When you interact with our website or services, we may collect personal information such as:

• Name and contact information (email address, phone number, postal address)
• Account credentials and profile information
• Payment and billing information
• Communication preferences and marketing consents
• Customer service interactions and feedback

Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and device identifiers
• Browser type, version, and operating system
• Pages visited, time spent, and navigation patterns
• Referral sources and search terms
• Cookie and tracking technology data

How We Use Your Information

We use the collected information for various purposes, including how we use your data to provide, maintain, and improve our services:

• Processing and fulfilling your orders and requests
• Providing customer support and responding to inquiries
• Personalizing your shopping experience and recommendations
• Sending marketing communications and promotional offers (with your consent)
• Analyzing website usage and improving our services
• Detecting and preventing fraud and security threats
• Complying with legal obligations and protecting our rights

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist us in operating our business
• With payment processors for transaction processing
• With shipping and logistics partners for order fulfillment
• When required by law or to protect our legal rights
• In connection with a business transfer or acquisition
• With your explicit consent for specific purposes

Your Rights

Under the General Data Protection Regulation (GDPR) and other applicable privacy laws, you have certain rights regarding your personal information:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing for certain purposes
• Right to Withdraw Consent: Withdraw consent at any time

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. The specific data retention periods vary depending on the type of information and the purpose for which it was collected. Generally, we retain customer account information for the duration of your relationship with us and for a reasonable period thereafter as required by law or business needs.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

As we operate in the European Union, your personal data is primarily processed within the EU/EEA. If we transfer your data to countries outside the EU/EEA, we ensure appropriate safeguards are in place, such as adequacy decisions by the European Commission or standard contractual clauses approved by the European Commission.

Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding your personal information, please reach out to us:

This Privacy Policy is governed by Dutch law and the General Data Protection Regulation (GDPR). If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).